Privacy Policy

1. Introduction

Welcome to Gain Home Loans. We are committed to protecting the privacy of our clients and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your personal information.

2. Collection of Information

We collect personal information necessary to provide our loan services. This may include but is not limited to your name, contact details, date of birth, employment details, financial information, and credit history. We gather this information directly from you and, where necessary, from third parties such as credit reporting agencies.

3. Use of Information

The personal information collected is used primarily to provide you with home loan services. This may include assessing your loan application, managing your account, communicating with you, and complying with legal and regulatory obligations.

4. Disclosure of Information

We may disclose your personal information to:

- Service providers who assist in our business operations (e.g., credit reporting agencies, legal advisors).

- Financial institutions and other relevant organisations during the course of providing our services to you.

- Government and regulatory authorities, as required by law.

5. Security of Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing security measures for electronic and physical security.

6. Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and to request corrections if needed. Please contact us to make such a request.

7. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website.

8. Contact Us

If you have any queries about our Privacy Policy or the handling of your personal information, please contact us at 1800 46 79 59.

9. Complaints

If you have a complaint about the handling of your personal information, please contact us first. If you are not satisfied with our response, you may contact the Australian Information Commissioner.

This Privacy Policy is part of our commitment to ensure that your personal information is treated with respect and in accordance with the law. We value your trust and aim to handle your personal information responsibly.